So I just checked my email and saw that Book Outlet is not sending me one of the books that I ordered. They adjusted the price on the order confirmation email, but the order still showed the book being on there with a quantity of zero. My bank statement still shows that they charged me for it.
I'm actually really upset about this. I really wish they would have emailed me before shipping my books to let me know that they weren't sending it because that book was the whole reason behind my order with them this month. I probably would have cancelled the entire order if they told me. I was told that I bought the only copy of this book, and then it was quickly removed from the website from other customers.
Has this ever happened to anyone else with Book Outlet? Did they eventually send you the book or did they just refund the money?
I'm really contemplating not ordering from them ever again. I think the customer should be notified of any changes to their order before shipping in case the customer wants to make any changes.
